How to use this site
Creating an Account
Please note that each email can only be used once to sign up for portal accounts. If you are an individual seeking MDCR services, please use your personal email. If you are a business or organization user, please use your work email.
The following guidance is intended for individuals using MDCR services in their personal capacity.
MiLogin - Personal Account
The following guidance is intended for representatives of businesses and organizations using MDCR services in their professional capacity.
MiLogin - Business Account
Submit a New Request
1. Access My Dashboard: Click on the "My Dashboard" button located at the top of the homepage.
2. Create a New Case: Under the "My Cases" section, click on the "Create New Case" button.
3. Select Request Type: On the New Request page, choose the type of request you want to submit by clicking on "Complaint Request", "FOIA Request", or "Training Request".
4. Review Information: On the first step, review the recent requests and your personal information. Once done, click "Next".
5. Enter Information: Follow the form instructions to enter the required information for your request.
6. Submit Your Request: After completing the form, click the "Submit" button to submit your request.
Send a New Message
1. Select an Open Case: On the "My Dashboard" page, click on an open case from the list.
2. Post a Message: Click the "Post Message" button to open the message pop-up.
3. Enter Your Message: Type your message in the text box provided in the pop-up.
4. Submit Your Message: Click the "Submit" button to send your message to the case owner.
Upload a New Document
1. Prepare the document: Ensure your document is ready for submission and saved on your device.
2. Select an Open Case: On the "My Dashboard" page, click on an open case from the list.
3. Upload Document: Click the "Upload Document" button to start the process.
4. Enter Description: On step 1, enter a short description of the document and click the "Submit" button.
5. Add File: On step 2, click the "Add Files" button.
6. Choose Files: In the pop-up window, click "Choose Files" and select the file you want to upload from your device.
7. Upload Files: Click the "Add files" button to upload the selected file. You can upload files up to 50 MB through the portal. If the file is larger than 50 MB, message the MDCR case owner for guidance on providing larger files.
8. Submit: Finally, click the "Submit" button to complete the document upload.
Add a New Appointment for a Complaint Case
1. Select an Open Case: On the "My Dashboard" page, click on an open complaint from the list.
2. View Availabilities: Scroll to the bottom of the page and click the "View Availabilities" button.
3. Select Availability: On the list of availabilities page, choose a suitable time slot and click the "Book" button.
4. Select Meeting Type: Choose the type of meeting you want to schedule.
5. Enter Description: Provide a brief description of the appointment.
6. Submit Appointment: Click the "Submit" button to finalize and book the appointment.
Cancel an Open Appointment
1. Open Your Appointment: Go to the "My Scheduled Appointments" section and find the appointment you want to cancel. Click the arrow located on the right side of the appointment record to open it.
2. Cancel the Appointment: Click the "Cancel Appointment" button on the dropdown.
3. Confirm Cancellation: A confirmation pop-up will appear. Click "Proceed" to confirm that you want to cancel the appointment.
Submit a Reconsideration Request for a Closed Complaint Case
1. Select Closed Complaint Case: On the dashboard, click on the closed complaint case you want reconsidered.
2. Start Reconsideration Request: At the top of the case details page, click the "Start a reconsideration request" button.
3. Fill Out the Form: Complete the form with the required information and details for your reconsideration request.
4. Submit Request: Click the "Submit" button to send your reconsideration request.